HELLO, I’M

James Delaney

NN/g Certified
User Experience Designer

CONTACT@EXAMPLE.COM

929-242-6868

About Me

I am a NN/g certified user experience designer specialist based in Yorkshire and have over a decade of rich experience in both the public and private sectors.

I design digital experiences that deliver business goals

With years of experience in user experience and interaction design I have skills needed to understand user needs and client goals. I have worked with local businesses and large multinationals, from private companies to local and national government.

I’ve spent my career working across different areas of design from front-end web development in the early days of the world wide web and the first dot-com boom, to content design for landing pages, email campaigns and to user experience (UX) and user interface design. My current area of focus is designing useful and delightful digital experiences that are accessible to all. Now in the age of generative AI I’m exploring how we can harness new technologies for the good of humanity.

What I Do

I’m a UX consultant and designer. I help you to understand your customers’ needs and help you marry these to your business goals. A great end-to-end User Experience (UX), at the heart of your business, enables you to meet your customers’ needs and exceed your own business goals.

UX Consultancy

End-to-end User Experience (UX) consultancy from user research to solution design, from prototyping to user testing. I can help your company develop the UX maturity it needs to be competitive in fast changing markets.

User Experience Design

I can make your customers enjoy and delight in engaging and transacting with you online. UX design combines elements of design, psychology and research and testing to understand, visualise and refine customer interactions.

Website Design and Hosting

If you are looking for an eye catching, easy to maintain website that will attract more customers, I can work with you to design and host a website so your online shop window is just as good as your physical shop window

Skills

Design Thinking

Field Studies and User Interviews

Workshop Design and Facilitation

Personas and Empathy Mapping

Journey Mapping and User Flows

Paper Prototyping and Wireframing

Interactive Prototyping

Usability Testing

Strengths

Collaboration and communication

Curiosity and critical thinking

User empathy and passionate advocacy

Recent Experience

2023–Present

Accenture

Digital Product Design Specialist

So far I’ve helped a global mobile and broadband provider to understand how they can improve their digital purchasing journeys to increase conversions and exceed their targets.

2021–2023

Infinity Works

User Experience Consultant

Working with high street brands I was a key user experience designer involved in the design and launch of a major and unique UK supermarket loyalty scheme.

2016–2021

Sitekit Systems / Condatis

Senior Digital Consultant
(Digital Identity)

I was responsible for client-based user experience design. Working with government departments, global payment providers, NHS and hospitality to design cutting-edge digital identity experiences

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